Refund Policy

Last updated: July 25, 2026

InkeonPets products are personalized and made to order. This policy explains how cancellations, reprints, replacements, and refund requests are handled.

1. Custom-made products

Each t-shirt or canvas is created from customer-submitted photos, selected options, and approved artwork. Because these products are custom-made, returns or refunds for preference changes, buyer’s remorse, incorrect size selection, or low-quality uploaded photos may be limited after production begins.

2. Preview approval

Before checkout or production, you may review a preview. Previews and final-print previews may include security watermarks. These preview watermarks are removed from production files used for fulfillment and are not intended to appear on the physical product. Approval means you accept the layout, artwork direction, selected size, color, placement, quantity, and text shown for the product.

3. Cancellations before production

If you request cancellation before production or fulfillment has started, we may cancel the order and issue a refund. Once a production file has been submitted to a print provider or production has started, cancellation may no longer be available.

4. Damaged, defective, or wrong item

If your item arrives damaged, defective, materially different from the approved order, or incorrect due to our fulfillment error, contact us as soon as possible and include clear photos of the issue, packaging, and order details. When verified, we may offer a replacement, reprint, or refund for the affected item.

5. Shipping problems

Delivery times are estimates. If tracking shows a delivery issue, we may work with the fulfillment or shipping provider to determine the appropriate resolution. We are not responsible for incorrect addresses entered by the customer, refused packages, or delivery problems caused by incomplete shipping information.

6. Artwork expectations

AI-assisted and digitally generated artwork may vary in brushwork, stylization, color interpretation, and composition. Minor differences between the on-screen preview and the physical printed product can occur due to screen settings, printing process, fabric, canvas texture, and product material.

7. Non-refundable situations

• Customer changes their mind after approval or production.
• Wrong size, color, quantity, address, or product option selected by the customer.
• Low-resolution, blurry, cropped, or poor-quality uploaded photo supplied by the customer.
• Minor color or texture variation between screen and printed product.
• Unauthorized or prohibited content rejected under the Acceptable Use Policy.

8. Refund method

Approved refunds are typically issued to the original payment method. Processing time depends on the payment provider and bank.

9. Changes to this policy

We may update this policy from time to time. The policy posted at the time of purchase generally applies to that purchase unless a legal requirement provides otherwise.